![SMITH](https://ecc.oiweb.us/files/2015/05/SMITH-94x300.gif)
Robert Houston Smith Publishers
For large orders contact Robert Houston Smith Publishers Info@RHSPublishers.com about volume discounts.
Metrics Series
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The Executive Guide to Call Center Metrics
by James C Abbott
ISBN-10:1887355081
ISBN-13:978-1887355087
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Preparing Call Center Metrics
by James C Abbott
ISBN-10: 188735509X
ISBN-13: 978-1887355094
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![ExecutiveGuide](https://ecc.oiweb.us/files/2015/05/ExecutiveGuide.jpg)
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![Preparing9781887355094](https://ecc.oiweb.us/files/2015/05/Preparing9781887355094-197x300.jpg)
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Design Series
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The Executive Guide to Six Sigma Call Centers
by James C Abbott
ISBN-10: 1887355111
ISBN-13: 978-1887355117
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Designing Effective Call Centers
by James C Abbott
ISBN-10: 1887355103
ISBN-13: 978-1887355100
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![SixSigmaCallCenterThumbnail A](https://ecc.oiweb.us/files/2015/05/SixSigmaCallCenterThumbnail-A-209x300.jpg)
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![DEsign 9781887355100 small](https://ecc.oiweb.us/files/2015/05/DEsign-9781887355100-small-194x300.jpg)
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Management
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Optimize your Operation
by James C Abbott
ISBN-10: 1887355049
ISBN-13: 978-1887355049
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Run your Machines
by James C Abbott
ISBN-10: 1887355057
ISBN-13: 978-1887355057
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![OYO](https://ecc.oiweb.us/files/2015/05/OYO-210x300.jpg)
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![RYM 1887355057](https://ecc.oiweb.us/files/2015/05/RYM-1887355057-208x300.jpg)
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Better Decisions through Effective Information:
Methods, Tools, and Tips for using Financial and Statistical Tools
by James C Abbott
ISBN-10: 1477656855
ISBN-13: 978-1477656853
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Thirty Seven Ideas for Business Operations Improvement
by Ron Parker
ISBN-13: 978-0615500287
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![Better Decisions](https://ecc.oiweb.us/files/2015/05/Better-Decisions-202x300.jpg)
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![37IdeasCover](https://ecc.oiweb.us/files/2015/05/37IdeasCover-208x300.png) |