Books
Robert Houston Smith Publishers
For large orders contact Robert Houston Smith Publishers Info@RHSPublishers.com about volume discounts.
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Metrics Series |
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The Executive Guide to Call Center Metrics |
Preparing Call Center Metrics |
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Design Series |
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The Executive Guide to Six Sigma Call Centers |
Designing Effective Call Centers |
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Management |
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Optimize your Operation |
Run your Machines |
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Better Decisions through Effective Information: |
Thirty Seven Ideas for Business Operations Improvement |
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