•  

Books

SMITH

Robert Houston Smith Publishers

For large orders contact Robert Houston Smith Publishers Info@RHSPublishers.com about volume discounts.

 

Metrics Series

The Executive Guide to Call Center Metrics
by James C Abbott 

ISBN-10:1887355081
ISBN-13:978-1887355087

Preparing Call Center Metrics
by James C Abbott 

ISBN-10
: 188735509X
ISBN-13: 978-1887355094

ExecutiveGuide

Preparing9781887355094

Design Series

The Executive Guide to Six Sigma Call Centers
by James C Abbott 

ISBN-10: 1887355111
ISBN-13: 978-1887355117 

Designing Effective Call Centers
by James C Abbott 

ISBN-10
: 1887355103
ISBN-13: 978-1887355100

SixSigmaCallCenterThumbnail A

DEsign 9781887355100 small

Management

Optimize your Operation
by James C Abbott 

ISBN-10: 1887355049
ISBN-13: 978-1887355049 

Run your Machines
by James C Abbott 

ISBN-10: 1887355057
ISBN-13: 978-1887355057 

OYO


RYM 1887355057


Better Decisions through Effective Information:
Methods, Tools, and Tips for using Financial and Statistical Tools

by James C Abbott 
ISBN-10: 1477656855
ISBN-13: 978-1477656853 

Thirty Seven Ideas for Business Operations Improvement
by Ron Parker
ISBN-13: 978-0615500287 

Better Decisions

37IdeasCover